| Today,
all major business processes are computerized in part or in
whole. Therefore, every company must have an application support
organization to ensure that these business applications run
successfully and are error free. These support groups provide
the backbone services that keep the production business
applications going, which in turn allow the business itself to
keep functioning. SupportStep is designed to provide the
information necessary to successfully establish and manage the
business application support group. |
A Note About the
Premium Content in SupportStep
The overall
high-level framework for SupportStep can be viewed for free.
However, the majority of the content of the SupportStep is
password protected and available for licensed users. The price
for licensing SupportStep is a one-time payment of $129. A
license agreement and online registration form are available on
this website by clicking
here. After your license agreement and payment are received,
you will receive a username and password to view the entire
SupportStep framework, including the corresponding templates.
Questions about this website or the licensing process can be
directed to
info@tenstep.com.
|
First, let's put The SupportStep
Application Support Framework™ into perspective. Support is a specific
type of work that all organizations perform. Even though all companies
perform support, there are many ways for the support organization to be
structured. You could have a dedicated group(s) that does nothing but
support. You could also have a group(s) that performs the support
function, as well as discretionary enhancements and projects. The
SupportStep Framework describes the support function and not necessarily
a specific support organization model.
In some methodologies, you will find links to order
books. On others, you will find a professor's notes from a college class.
Here, you will find most of what you need to successfully establish and
manage a support organization. The SupportStep Application Support Framework™
can be used for large support organizations or small ones. It contains
information that will allow you to be as sophisticated as you need to be
based on the size and criticality of your organization. After reviewing the
SupportStep process and templates, you will agree that the content is unique
and provides a complete picture that is not found anywhere else.
| Before you begin to
read about the SupportStep procedures, best practices, and
templates, take a minute to review background information in the
following pages. |
|
101.0 The
Value of SupportStep
102.0 Caveats
and Assumptions
104.0 SupportStep Overview
105.0 SupportStep Principles
