|
|
 |
140.0 Managing the Organization |
 |
Much of the effort associated with managing a support
team is making sure the team is organized and has good support processes to
follow. These are the primary areas of focus for the SupportStep Application
Support Framework. Once your support organization is structured in an
effective way, you need to manage the workload on an ongoing basis. This
section describes some of the planning and financial processes involved with
managing a support team.
Premium Content for Licensed Users
The remainder of the section
describes how to manage the support organization. This content is available
for SupportStep licensed users.
Details on managing the support organization
are in the following sections.
141.0 Managing the Support
Organization
-
Ensuring Proper Support Coverage
-
Workload Forecast
-
Forecasting Staff Allocation per
Application
-
Workload Actuals vs. Forecast
-
Support Team Assessment
|
