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150.0 Miscellaneous Topics |
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There are a number of other important aspects of a
support organization in addition to making sure that the production
applications run successfully and the users have their questions answered.
These areas include:
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151.0 Disaster Recovery
152.0 Documentation Inventory
153.0 Software Change Management
154.0 Coaching and Training
155.0 Estimating Larger Work Efforts
156.0 Is Support or Project Work More “Valuable”?
157.0 Support team Staff Cutbacks
158.0 Information Retention
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