150.0 Miscellaneous Topics

There are a number of other important aspects of a support organization in addition to making sure that the production applications run successfully and the users have their questions answered. These areas include:

151.0 Disaster Recovery

152.0 Documentation Inventory

153.0 Software Change Management

154.0 Coaching and Training

155.0 Estimating Larger Work Efforts

156.0 Is Support or Project Work More “Valuable”?

157.0 Support team Staff Cutbacks

158.0 Information Retention

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