Intellectual Property License Agreement

THIS INTELLECTUAL PROPERTY LICENSE AGREEMENT (this “Agreement”) is by and between

TenStep, Inc. (hereinafter referred to as “we,” “us” or “our”) will license the SupportStep™ Application Support Framework (the “Content”) to your (company) name (hereinafter referred to as “you” and “your”) in accordance with the terms and conditions of this Agreement. 

License and Fees

1. Subject to the terms and conditions set forth in this Agreement, we hereby grant to you a limited use, non-exclusive, non-transferable licenses to utilize the Content as set forth herein.  This license gives you the right to use, alter, modify, adapt, create derivative works from, the Content as appropriate for use by your company for its internal use.

2. In consideration of the licenses of the Content, you will pay us a license fee of $129 (the "Initial Fee”). For the Initial Fee, we grant to you a perpetual license, subject to termination, to access and utilize all of the Content, including all Content created in the future.   

Restrictions

3. This Agreement is between “you” and “us”. No other individuals or companies are covered, and no one else has the licensed right to use the Content unless added under a separate agreement. This license does not give you the right to sublicense, publish, display, give, export or distribute, sell, or resell the Content or use the Content for any other purpose, or any process based on the Content, to any third-party company or individual without our prior written consent.  This license also does not give you the right to offer training classes for hire based on the Content or any processes derived from the Content.

4. You agree not to share the Content with other individuals who are not a party to this Agreement, except as allowed under this Agreement. You agree to use reasonable precautions to protect all userids and passwords from unauthorized users.

Trademarks and Copyrights

5. The SupportStep Application Support Process, website, and all associated material remain our property. The “SupportStep Application Support Framework” name and logo are trademarked to TenStep, Inc., and all of the Content is under copyright protection. This does not preclude you from adding new and original content to the Content for use within your company. You will own the intellectual property rights to any original content that you add to supplement our material.

Warranties Disclaimed and Limitation of Liability

6. The value that you receive from the Content is based on the implementation and use within your company. You assume all risk as to the use of the Content. There can be no refunds of license fees, including renewal fees, after they are paid. There is no stated follow-up support provided with this Agreement. THE CONTENT IS LICENSED “AS IS” WITH NO EXPLICIT OR IMPLIED WARRANTIES OF ANY KIND INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  IN NO EVENT WILL WE BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR INABILITY TO USE THE CONTENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  IN NO EVENT WILL OUR LIABILITY FOR ANY DAMAGES OR LOSS TO YOU OR THIRD PARTY EXCEED THE LAST FEES ACTUALLY PAID BY YOU FOR THE CONTENT.

Effective Date and Termination

7. This Agreement is effective after we receive the Initial Fee from you and the online registration form signifying your agreement with this Agreement, and will continue until terminated. The passwords for accessing Premium Content are effective on the day we send them to you.  You may terminate this Agreement at any time.  We may terminate this Agreement if you breach any term of this Agreement and fail to cure that breach within 10 days after receipt of written notice from us.  Upon termination, you agree to destroy all copies of the Content in your possession and provide written notice of such destruction.

Miscellaneous

8. This Agreement shall be interpreted and construed in accordance with the laws of the State of Georgia.

9. If any provision in this Agreement is determined by a competent authority to be unenforceable, all other provisions of this Agreement shall continue in full force and effect.  If any of these circumstances occur, then the parties agree to endeavor in good faith to negotiate such amendment or amendments to this Agreement as will restore the relative desired benefits and obligations of the parties under this Agreement immediately prior to such holding, modification or condition.

10. The headings of each paragraph of this Agreement are inserted solely for the reader’s convenience, and are not to be construed as part of the Agreement.

11. We may assign this Agreement to our successors and assigns. You may assign this Agreement to any company, which directly or indirectly controls you or is controlled by you or is under common control with you, provided that the assignee expressly and in writing assumes all of your obligations hereunder. You may make no other assignment without our written consent.

12. All notices under this Agreement shall be in writing and shall be delivered to the address provided above and shall be deemed effective (i) immediately upon personal delivery; (ii) the day after delivery to a reputable overnight courier; or (iii) three (3) days after mailing by certified mail (return receipt requested) with all postage and charges prepaid.

13. This Agreement constitutes the complete agreement of the parties with respect to the licenses granted hereunder. This Agreement supersedes all prior proposals and understandings, whether oral or written, with respect to such subject matter, and may be modified only be a writing signed by both parties. Either party’s waiver of, or failure to exercise, any right provided for in this Agreement shall not be deemed a waiver of any further or future right or provision under this Agreement. 

IN WITNESS WHEREOF, the parties have caused this Agreement to be executed by a duly authorized representative.

TenStep, Inc.                                                        Your (Company) Name

By:                                                                 By:                                                    

Name:                                                            Name:                                               

Title:                                                              Title:                                                 

Date:                                                              Date: