Templates and Downloads

This page contains downloadable templates described in the SupportStep Application Support Framework. The template library is password protected for licensed users.

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White Paper Library

 

 

Templates

121.1

Environmental Change Notification Template

121.2

Support Status Report

122.0

Application Inventory Template

122.0

Application Server Inventory Template

122.0

Application Server Maintenance List

122.0

Application Maintenance Manual Template

123.0

Client Contacts by Application Template

124.0

Application Primary and Backup Listing

124.0

Skills Inventory per Application

124.0

Skills Inventory per Technology

124.0

Application Users

125.1

Rotating Dispatcher Schedule

125.1

On Call List

129.0

Management Survey of the Support Organization

129.0

Client Problem Ticket Support Survey

129.0

Service Level Agreement

129.0

Service Level Agreement Scorecard Example

140.0

Workload Forecast Template

140.0

Staff Allocation Template

140.0

Workload Actuals vs. Forecast Template

151.0

Disaster Recovery Manual

152.0

Documentation Inventory

161.0

Service Request

161.0

Service Request - New / Modified Report

163.0

Vendor Contact List

163.0

Vendor Software Licensed User Counts

 

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