120.0 Support Organization

This section describes the basic structure, processes, best practices, and templates associated with organizing the support function. The SupportStep™ Application Support Framework provides guidance on the details associated with the services offered, the applications that are supported, the clients, the support team, etc. This section provides the overall framework needed for the basic support functions.

Details on organizing for basic support are in the following sections.

121.0 Support Activities (Products and Services)

122.0 Applications

123.0 Clients

124.0 Application Support Team

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Product info: application support, project management, portfolio management, project office, PMO, program management training, project lifecycle management, program consulting, methodology development, project management training